Last updated: 2024
If you are not satisfied with your order, you may request a return within 14 days of receiving your business cards. Return requests must be initiated by contacting us within this timeframe to be eligible for consideration.
We review each return request individually to ensure fair resolution. The 14-day period begins from the date you receive the shipped items, not from the order date. Please retain your original packaging and receipt for the return process.
To be eligible for return, items must be in their original condition and packaging. Business cards must be unused and free from damage, marks, or alterations. Custom-printed items that have been personalized with your specific information are generally not eligible for return unless there is a production error on our part.
If your order contains a printing error, incorrect specifications, or damage that occurred during production or shipping, we will accept returns regardless of the timeframe. Please contact us immediately if you discover any issues with your order.
Items that have been used, damaged after receipt, or do not match the original specifications you approved are not eligible for return unless the issue resulted from our error.
If the return is due to our error, such as printing mistakes, incorrect specifications, or defective products, we will cover all return shipping costs. In these cases, we will provide a prepaid return shipping label or reimburse your shipping expenses.
For returns initiated for other reasons within the eligible timeframe, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
Original shipping costs are non-refundable unless the return is due to our error. We will deduct the original shipping charge from any refund amount for customer-initiated returns.
To initiate a return, please contact us using the contact information provided below. Include your order number, reason for return, and any relevant photographs if applicable. We will review your request and provide instructions for returning the items.
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your return. If approved, we will process your refund or replacement according to your preference and our capabilities.
Please allow 5-7 business days for us to receive and process your return after you ship it. Refunds will be issued to the original payment method used for the purchase, and processing may take additional time depending on your financial institution.
Certain items cannot be returned due to their custom nature or legal requirements. Custom-designed business cards that have been specifically created for your business based on approved designs cannot be returned unless there is a production error.
Digital products, design services, and consultation fees are non-refundable once services have been rendered. Rush orders and special customizations may also be non-refundable depending on the specific circumstances and timing of the return request.
If you are unsure whether your item is eligible for return, please contact us before initiating the return process. We are happy to clarify our return policy for your specific situation.
This return policy is provided in accordance with applicable consumer protection laws. Your legal rights as a consumer are not affected by this policy. If you believe you are entitled to additional rights under local consumer protection legislation, please inform us when contacting about a return.
We reserve the right to refuse returns that do not meet our policy conditions or appear to be fraudulent. Any abuse of our return policy may result in restrictions on future orders or services.
This policy applies to purchases made directly through our website. If you purchased our products through a third-party retailer, please refer to that retailer's return policy.
You may cancel your order before production begins without penalty. Once printing has started, cancellation may not be possible, and standard return policies will apply. If you need to cancel an order, please contact us immediately.
Cancellation requests received before production begins will result in a full refund. Cancellations after production has started will be evaluated on a case-by-case basis, and refunds may be partial depending on work completed.
We will confirm the status of your order when you contact us about cancellation. Production timelines vary, so early contact increases the likelihood of successful cancellation.
Once we approve your return and receive the returned items, we will process your refund within 10 business days. Refunds are issued to the original payment method used for purchase.
You will receive a confirmation email when your refund has been processed. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.
If you do not receive your refund within the expected timeframe, please contact us with your order number and refund confirmation details. We will investigate and resolve any issues promptly.
For questions about returns or to initiate a return request, please contact us:
Email: contact@xomtyraxthik.world
Phone: +1 (415) 555-7824
Address: 123 Market Street, San Francisco, CA 94102